Refund Policy

1. Refund Eligibility and Process

1.1 The Weymouth Carnival CIC will provide a full refund to vendors/traders within a 14-day cooling-off period, starting from the date of booking and payment receipt.

1.2 To qualify for a full refund, vendors/traders must submit a written refund request within the 14-day cooling-off period.

1.3 All refund requests must be submitted in writing to our official email address: hello@weymouth-carnival.uk.

2. Attendance and Pitch Policies

2.1 In the event that a vendor/trader is unable to participate on Carnival Day (14th August 2024) for any reason, no refund will be issued.

2.2 Pitches are non-transferable to other vendors/traders.

3. Compliance and Permission

3.1 All stalls will be regularly inspected to ensure compliance with our Terms and Conditions and Health and Safety requirements. We reserve the right to deny permission for any vendor/trader to continue trading at any time during our event.

3.2 Vendors/traders whose permission to continue trading has been terminated will not be eligible for a refund.

4. Event Cancellation

4.1 In the unlikely event that The Weymouth Carnival is canceled, a refund will be issued, with a 10% administration fee deducted from the refund amount.

4.2 In case of event cancellation, vendors/traders must submit a written request to our official email address hello@weymouth-carnival.uk and provide their bank account details to facilitate the refund process.

For any inquiries or assistance regarding refunds, please contact us at hello@weymouth-carnival.uk. We appreciate your cooperation and understanding of our refund policy.

5.0 Event Tickets

5.1 Event tickets are non transferable

5.2 Event tickets will not be eligible for a refund if a written request is not received to: hello@weymouth-carnival.uk 

5.3 Minimum of 48 hours before the event.

5.4 Refunds requested between 2-5 working days notice before the event will be eligible for a partial 50% refund.

5.5 Refunds requested between 6-14 working days notice before the event will be eligible for a partial 75% refund.

5.6 Refunds requested with over 14 working days’ notice will be eligible for a partial 85% refund.

5.7 Partial refunds are to enable us as a community interest group to recover our costs involved in processing the initial transaction and the refund transaction. It also covers administration time.

5.8 Refunds may take up to 28 working days to process.